Resident Services provide support to our residents to achieve maximum resident satisfaction. Utilizing the AppFolio process and tools to maximize efficiency in resident communications. Consistently achieving client and company goals while maintaining the highest level of professionalism. We are looking for a a self-motivated, aggressive professional ideally with two years of customer service experience. Computer literacy as a must. Excellent understanding of company systems and procedures is also a must.
Our Company Vision
We will proudly and passionately provide the world’s best property management and real estate investments experience. Owners expect it, we deliver!
Our Mission
We will achieve superior results by delivering the ideal property management and investment experience through passionate Smart Asset associates living the vision.
Smart Asset Offers and Supports
Guidance on purchasing a property / Financial planning for real estate investments / Property management
Function
To provide services to our residents to achieve maximum resident satisfaction. Utilizing the AppFolio process and tools to maximize efficiency in resident communication. Consistently achieving client and company goals while maintaining the highest level of professionalism.
Job Scope
A self-motivated, aggressive professional ideally with two years of customer service experience. Computer literacy as a must. Excellent understanding of company systems and procedures is also a must.
Primary Responsibilities
- Answer inbound calls from tenants, owners and prospective clients
- Collect rent for assigned portfolio. Utilizing all rent collection techniques and adhering to the rent collection procedure
- Assist leasing agent in lease renewals
- Assist the director of maintenance in work order follow up as needed
- Run in the field as needed. Notice new properties, assist appraisal’s and inspection
- Data entry of new properties
- Scan documents to AppFolio
- Learn each of the following department’s processes and procedures to allow the opportunity for future mobility
- Leasing and Lease Renewals
- Rent Collections and Evictions
- Maintenance Scheduling
- Customer Service
- Finance and Accounting
- New Property and Tenant Onboarding
Work Traits-Minimum Requirements
- Minimum 2 years of customer service
- Data entry experience a plus
- Ability to work independently and with a team
- Excellent communication skills
- Ability to work with people
Requirements
- Answer inbound calls is the first priority
- Resolve inbound calls or direct calls to the appropriate department
- Collect rent
- Enter move out notices from tenants and communicate with leasing agents
- Completed documents for rent assistance
- Initiate and complete lease renewals
- Enter new properties in to AppFolio
- Scan documents to AppFolio
- Complete payroll for field staff
- 5-day work week schedule preferred but not required
Compensation
- Hourly wage passed on experience
- Minimum 20 hours per week
- 90-day review with pay increase based on performance
- Full time position available
